Administration & AuditingTrouble Reporting and Help Desk We offer online trouble reporting to the vendors that provide your service. One call to the same group every time you call. You get a real person not a machine with 7 decision trees. Billing Consolidation We have produced many smiles among IT professionals when we take over multiple vendor billing… One Invoice, One check and we take care of the rest. We purchase equipment and services needed and complete bill pay to individual Vendors when you submit payment to us. Billing Audits We have developed an ongoing solution to prevent "billing freeloaders" and procedures for ongoing adds moves and changes. Peachtree will verify that current contract rates are applied correctly and monitor in an ongoing fashion that they remain correct. If refunds or rebates are due we will make sure they are applied to your bill, and cut the cost. Below is a list of some typical discoveries made during a billing audit...
(Click to expand each section) Guest billing at your expense.
One of the most common billing problems are, 3rd party billers, your uninvited guests each month. It is the scourge of the industry. Although you never ordered the service, it is on your bill every month and a challenge to remove. Even the provider that is acting as the billing agent (ATT, Verizon, Comcast, etc.) cannot remove it. But we can, and will save you the hassle, and cut the cost.
Didn’t we discontinue those services?
Just because you placed an order to discontinue service doesn’t mean it will be processed completely. Multiple companies may be involved, even the same company you placed an order with to discontinue service may not be coordinating within their own company to completely process your order. Yet another hassle we can take away from your unwanted list of things to do, and cut the cost.
Unused services.
Many services may remain on your bill long after their use or effectiveness. You may inherit services simply because of a move. Or, an unused service may be the result of services attached to an account after an acquisition. For example, your former service provider, BellSouth, was purchased by ATT and if billing errors did exist they may continue to bill year after year until you have them removed. Peachtree can cut the cost.
Under Used Services
When was the last time you reviewed services on your bill, or, do you know how a service is used? Well use it or not… you pay.
Contract rates vs. Actual Billing Rates
The service rates you are billed may not be your contract rates. Therefore, the savings you should be receiving are not realized. You may have an opportunity to change this misfortune and begin receiving your entitled savings and get a refund. Most contracts have a work-a-round that could allow you to improve conditions until a new agreement can be reached.
Your Communications vs. the SCP
Service providers typically will not continue to approach you about service after you have entered an agreement. After all, providing promotional rates just reduces their revenue. Many times promotional rates are available and could be achieved by an addendum to your contract. However, your leverage points maybe limited if you are competing with your Sales Rep's "Sales Compensation Plan (SCP)." Peachtree knows the market and can help cut the cost.
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In our discovery process we will review all of your bills for errors, unused/underused services and contract compliance. We will review our findings with you, and with your approval, remove unwarranted costs and make sure your bills reflect the savings. |