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Guest billing at your expense.
One of the most common billing problems are, 3rd party billers, your uninvited guests each month. It is the scourge of the industry. Although you never ordered the service, it is on your bill every month and a challenge to remove. Even the provider that is acting as the billing agent (ATT or Verizon) cannot remove it. But we can and we will save you the hassle, and cut the cost.
Didn’t we discontinue those services?
Just because you placed an order to discontinue service doesn’t mean it will be processed completely. Multiple companies may be involved, even the same company you placed an order with to discontinue service may not be coordinating within their own company to completely process your order. Yet another hassle we can take away from your unwanted list of things to do, and cut the cost.
Unused services.
Many services may remain on your bill long after their use or effectiveness. You may inherit services simply because of a move. Or, an unused service may be the result of services attached to an account after an acquisition. For example, your former service provider, BellSouth, was purchased by ATT and if billing errors did exist they may continue to bill year after year until you have them removed. Peachtree can cut the cost.
Under Used Services
When was the last time you reviewed services on your bill, or, do you know how a service is used? Well use it or not… you pay.
Contract rates vs. Actual Billing Rates
The service rates you are billed may not be your contract rates. Therefore, the savings you should be receiving are not realized. You may have an opportunity to change this misfortune and begin receiving your entitled savings and get a refund. Most contracts have a work-a-round that could allow you to improve conditions until a new agreement can be reached.
Your Communications vs. the SCP
Service providers typically will not continue to approach you about service after you have entered an agreement. After all, providing promotional rates just reduces their revenue. Many times promotional rates are available and could be achieved by an addendum to your contract. However, your leverage points maybe limited if you are competing with your Sales Rep's "Sales Compensation Plan (SCP)." Peachtree knows the market and can help cut the cost.
One of the most common billing problems are, 3rd party billers, your uninvited guests each month. It is the scourge of the industry. Although you never ordered the service, it is on your bill every month and a challenge to remove. Even the provider that is acting as the billing agent (ATT or Verizon) cannot remove it. But we can and we will save you the hassle, and cut the cost.
Didn’t we discontinue those services?
Just because you placed an order to discontinue service doesn’t mean it will be processed completely. Multiple companies may be involved, even the same company you placed an order with to discontinue service may not be coordinating within their own company to completely process your order. Yet another hassle we can take away from your unwanted list of things to do, and cut the cost.
Unused services.
Many services may remain on your bill long after their use or effectiveness. You may inherit services simply because of a move. Or, an unused service may be the result of services attached to an account after an acquisition. For example, your former service provider, BellSouth, was purchased by ATT and if billing errors did exist they may continue to bill year after year until you have them removed. Peachtree can cut the cost.
Under Used Services
When was the last time you reviewed services on your bill, or, do you know how a service is used? Well use it or not… you pay.
Contract rates vs. Actual Billing Rates
The service rates you are billed may not be your contract rates. Therefore, the savings you should be receiving are not realized. You may have an opportunity to change this misfortune and begin receiving your entitled savings and get a refund. Most contracts have a work-a-round that could allow you to improve conditions until a new agreement can be reached.
Your Communications vs. the SCP
Service providers typically will not continue to approach you about service after you have entered an agreement. After all, providing promotional rates just reduces their revenue. Many times promotional rates are available and could be achieved by an addendum to your contract. However, your leverage points maybe limited if you are competing with your Sales Rep's "Sales Compensation Plan (SCP)." Peachtree knows the market and can help cut the cost.
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1. Feature requirements: discovery of current needs not being met or features that are not needed
Analyze and discover communications solutions We have discovered most customers have dealt with many different providers (at&t, Verizon, CenturyLink and Windstream) for so many years it has become difficult to understand the differences in services. Many features commonly billed to customers are never used or worse no longer needed because the systems currently in place provide the same services. You could be paying double for the same unused service. So many changes are occurring in communications that offer possibilities never before possible. For example:
Experience has taught us that all customers share a common ground…they all have communications services. Beyond this commonality….. services, billing and features can be all over the board in regards to costs, quality, and delivery. Experience has also taught us that change is the most constant commonality in communications. The revolutionary changes that are occurring is the move away from separate data, local, long distance, internet and phone equipment services provided by at&t, Verizon, Sprint, and Windstream. Peachcomm services combine data, local, long distance, internet and phone equipment to reduce costs and improve service. Why change? We answer the change question every day and costs and control of services are the primary reasons. The features, services, control of the enterprise and costs reduction have justified the need for change in many instances for equipment and services purchased as few as two years ago. Only by thorough review of current communications services is it possible to determine your best migration strategy. 2. Service issues: provide alternatives to provide services that are not being met by current operations
Provide online inventory for all locations including updates How many locations do you have, how many local lines, phones, phone system type, internet, long distance, Service provider’s name and contracts in force? How many spreadsheets would you have to dig through to discover this information? Would you know that your information is current? Peachcomm’s online inventory system allows you to keep up with all of your communications inventories. 3. Orders, Troubleshooting and Support:
Trouble resolution is reported by email as we work through the steps to clearing your trouble. Single source for orders for services regardless of service provider We can repair, refurbish and install phone equipment for almost any model phone system or replace hard to find phones. We offer turnkey service so you place only one order to obtain equipment, local service, long distance, internet and wiring for phones or computers. Provide online entry for trouble reporting When a trouble occurs what is your process for reporting trouble….. call your service provider or call an equipment tech? Do you often have to pay for both because you don’t have staff to troubleshoot before you request support? Peachcom offers complete troubleshooting for your services regardless of system type. 4. Billing :
Services are billed incorrectly, multiple bills from multiple providers Consolidate billing and provide single source billing for data, local, long distance and wireless On average, most multi-location companies receive separate bills from multiple service providers (at&t, Verizon, Sprint, Windstream and CenturyLink). Due to the complexity of so many bills late charges can abound and third party billers can just bill you for services that do absolutely nothing but increase your bill. Peachcomm delivers all of your billing for all services itemized on one single bill. Bill pay for techs one bill to customer for services provided All technicians required to complete any work required are paid directly by Peach Comm and one bill is submitted for payment. You don’t pay until work is complete and you are satisfied with the results. Resolve all billing issues with service providers No more hassle with (at&t, Verizon, Sprint, Windstream and Century Link) we will answer your call and negotiate for you to resolve any billing issues. 5. Telecom Expense Audit
When was the last time you had a review of your total telecom/data spend? Our unique techniques are non-intrusive and allow your personnel to provide valuable input on costs and problem areas that may have been unnoticed or just simply dismissed. Our 75 point on line tool allows your local personnel to pinpoint costs, services, equipment and time currently devoted to communications related tasks. 6. Provide multiple pricing choices for all services Based on our review of your current services and operations we can formulate best pricing from several providers and let you choose the proposal that best meets your needs and budget. We negotiate the contracts to your specifications and negotiate all details for service with the provider you select. We purchase equipment and install and negotiate with providers required to do a complete and total installation. Assure best communications practices are universally applied for maximum performance 7. Route techs for repair
After install we will be right there with you for the life of our agreement. No matter what the problem is One Call That’s All |